At Shoe Chic Style, we’re committed to making your footwear shopping experience as effortless as our delivery service. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
About Shoe Chic Style
What kind of products does Shoe Chic Style offer?
We specialize in fashion-forward footwear for the style-conscious shopper. Our collections include:
- Elegant heels for special occasions
- Versatile flats for everyday wear
- Comfortable sneakers and athletic shoes
- Trendy loafers for professional settings
- Seasonal sandals and boots
What makes Shoe Chic Style different from other online shoe stores?
We combine Alabama craftsmanship with global fashion trends to deliver:
- Carefully inspected premium footwear
- Worldwide shipping with local attention to detail
- Multiple shipping options to suit every need
- Transparent delivery timelines
- Fashion that arrives as promised
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards including:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store sensitive credit card details on our servers.
How do I know my order was placed successfully?
You’ll receive an order confirmation email immediately after placing your order. If you don’t see it, please check your spam folder or contact us at [email protected].
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 business days with package tracking
- Free Shipping (orders over $50): Processed in 1-2 business days, delivered via EMS in 15-25 business days
Do you ship internationally?
Yes! We proudly ship worldwide, excluding some Asian countries and remote areas. Our logistics partners ensure your footwear arrives in perfect condition whether you’re in Montgomery or Melbourne.
How can I track my order?
You’ll receive tracking information via email as soon as your package leaves our facility. For Standard Shipping, you can track through DHL or FedEx’s website. For Free Shipping, use the EMS tracking system.
What if my package is delayed?
While we provide reliable delivery estimates, occasional delays can happen with international shipping. If your package hasn’t arrived within 5 business days of the estimated delivery window, please contact us at [email protected].
Returns & Exchanges
What is your return policy?
We want you to love your Shoe Chic Style footwear. If you’re not completely satisfied:
- Returns are accepted within 15 days of delivery
- Items must be unworn, in original condition with all tags
- Original shipping fees are non-refundable
- Return shipping is the customer’s responsibility
How do I initiate a return?
Please email us at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or style, please return the original item (following our return policy) and place a new order.
Product Care
How should I care for my new shoes?
Each pair comes with specific care instructions, but general tips include:
- Use appropriate cleaners for different materials
- Store shoes in a cool, dry place
- Use shoe trees for leather items to maintain shape
- Rotate your shoes to extend their lifespan
What if I receive a defective product?
We thoroughly inspect all items before shipping, but if you receive defective merchandise, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund.
Contact Information
How can I contact Shoe Chic Style?
We’d love to hear from you! Reach us at:
- Email: [email protected]
- Mailing Address: 5814 Carriage Brook Road, Montgomery, US 36116
Still have questions? Explore our collections or reach out to our friendly customer service team. Happy stepping!