At Shoe Chic Style, we want every step in your footwear journey to be as perfect as our stylish collections. If your purchase doesn’t meet your expectations, our hassle-free returns policy ensures you can shop with confidence.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, in original condition, and in their original packaging
  • All tags and protective coverings must be intact
  • A proof of purchase must be provided

Note: For hygiene reasons, we cannot accept returns on sandals that have been tried on without protective footwear coverings. All other footwear categories (Boots, Flats, Heels, Loafers, Shoes, Sneakers & Athletic Shoes) are eligible for returns when conditions are met.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Shoe Chic Style Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Size: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange for (specify size or alternative product)] Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Authorization

Our team will respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for US customers)

Step 3: Package and Ship

Securely package your items in the original box with all protective materials. Include the completed return form that came with your order. Ship to:

Shoe Chic Style Returns
5814 Carriage Brook Road
Montgomery, US 36116

Step 4: Processing

Once we receive your return, we’ll inspect the items and process your request within 3-5 business days. You’ll receive email confirmation when completed.

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover standard shipping costs for the replacement item.

Exchange Policy

Prefer a different size or style? We’re happy to exchange your item within 15 days of receipt:

  • Exchanges are subject to product availability
  • Price differences will be charged/refunded as applicable
  • Follow the same return process indicating “Exchange” in your request

International Returns

For customers outside the US:

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees and duties are non-refundable

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement.

For any questions about our returns policy, don’t hesitate to contact our style advisors who are happy to help you find your perfect fit.