At Shoe Chic Style, we’re committed to making your footwear shopping experience as seamless and stylish as our collections. Below you’ll find all the details about our shipping options and hassle-free return policy.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping – via EMS for orders over $50
    • Delivery within 15-25 business days after shipment
    • Basic tracking included

Note: We ship worldwide except to certain Asian countries and remote locations. Shipping times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We want you to love every step in your Shoe Chic Style footwear. If you’re not completely satisfied, our flexible return policy makes it easy to exchange or return eligible items.

Return Policy Details

  • Returns accepted within 15 days of receiving your order
  • Items must be unworn, in original condition with all tags and protective coverings intact
  • Original packaging must be included
  • Proof of purchase required

Important: For hygiene reasons, we cannot accept returns on sandals that have been tried on without protective footwear coverings.

How to Return an Item

Follow these simple steps for a smooth return process:

Step 1: Submit Your Request

Email our customer service team at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Item details (name, size)
  • Reason for return/exchange
  • Your preferred resolution (refund or exchange details)

Step 2: Receive Authorization

Our team will respond within 24-48 hours with:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for US customers)

Step 3: Package and Ship

Securely package your items in the original box with all protective materials. Include the completed return form and ship to:

Shoe Chic Style Returns
5814 Carriage Brook Road
Montgomery, US 36116

Step 4: Processing

Once received, we’ll inspect your return and process within 3-5 business days. You’ll receive email confirmation when completed.

Refund Information

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for the replacement item.

Exchange Policy

Need a different size or style? We’re happy to exchange within 15 days of receipt:

  • Exchanges subject to product availability
  • Price differences will be charged/refunded as needed
  • Follow the same return process indicating “Exchange” in your request

International Returns

For customers outside the US:

  • You are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees and duties are non-refundable

Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement.

Our style advisors are always happy to help you find your perfect fit. For any questions about our policies, don’t hesitate to reach out!